Pikok FAQ –
Answers to all your questions

No. Under Pikok's rules, each person may hold a maximum of one account. If multiple accounts are created, all of them will be suspended and their balances may be forfeited. If you have any issues with your account, please contact support directly.

On the login page "Forgot your password?" Click the link, enter your registered mobile number, and a 6-digit OTP will be sent to you. Use the OTP to set a new password. The whole process takes just 3 minutes.

There are several reasons an account may be closed — repeated incorrect password attempts, rule violations, or KYC issues. Contact Pikok live chat to find out the reason. In most cases, the issue can be resolved. If you are under self-exclusion, your account cannot be reopened before the designated period ends.

Yes. You can update your name, email, and password in account settings. However, To change your mobile number KYC verification and support assistance may be required. Your registered mobile number is the primary identifier on your account, so extra caution is taken when making changes to it.

You can deposit on Pikok using the following methods:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: DBBL, BRAC Bank, and most major banks
• Card: Visa & Mastercard (for selected accounts)

Minimum deposit is just BDT 100. Deposits are typically credited to your account instantly.

With KYC verification completed, withdrawals are typically 8 to 30 minutes to be processed. Requests made between midnight and 6:00 AM may be processed in the morning. Bank transfers may take 1–2 business days.

Minimum Withdrawal: BDT 300. Maximum Withdrawal: Standard accounts can withdraw up to BDT 50,000 per day. VIP members enjoy higher limits. Check your account settings or contact support for details.

First, wait 5–10 minutes. If the funds still haven't arrived, contact Pikok Live Chat with a screenshot of the transaction and the transaction ID. Our team typically resolves issues within 15–30 minutes.

Yes, KYC verification is required for your first withdrawal. It is a one-time process. Simply submit a photo of your National ID (NID) or passport along with a selfie. KYC verification is usually completed within 24 hours.

When you open a new account and make your first deposit, Welcome bonus is applied automatically will be added to your account. Check the promotions page for bonus amounts and terms. To receive the bonus, make your first deposit within 72 hours of registering.

No, bonuses cannot be withdrawn directly. Every bonus has a Wagering Requirements applies — meaning once you wager a specified multiple of the bonus amount, it converts into real money. Full terms and conditions are listed alongside each bonus.

Your account has a unique referral code. When a friend or acquaintance registers using that code and makes their first deposit, Both bonuses You can find your referral code in your account settings.

Expired bonuses will be automatically removed from your account. If the wagering requirement is not met before the bonus expires, the bonus funds cannot be withdrawn. Make sure to use your bonuses before they expire.

Pikok offers over 10,000 games. The main categories are:

• Bingo: Various types of Bingo games
• Live Casino: Live Games with Real Dealers
• Slots: Slot machines across thousands of themes
• Classic Casino: Roulette, Blackjack, Baccarat
• Crash Games: Fast & Fun Games

Yes. All games on Pikok meet international standards RNG (Random Number Generator) technology. Third-party auditors regularly verify the fairness of these games. The RTP (Return to Player) for each game is available on the game's page.

Minimum bet amounts vary by game. In most games, it's as low as From BDT 1 bets can be placed. The minimum bet for slots is generally 5–10 BDT. Minimum bets at Live Casino may be slightly higher.

If your internet connection drops, your current game will pause temporarily. Once reconnected, the game will resume. If the game doesn't resume correctly, your stake for that round will be refunded. Contact live chat if you experience any issues.

Yes. Pikok 256-bit SSL Encryption to keep all your data secure — the same standard used by leading banks worldwide. Your personal information is never shared with third parties. For more details, Privacy PolicyRead more.

KYC (Know Your Customer) is the identity verification process. It is required because:

• To prevent money laundering and fraud
• To verify that you are 18+ and that your details are accurate
• To keep your account secure

KYC requires a photo of your NID or passport along with a selfie. It's a one-time process.

Change your password immediately and notify Pikok via live chat. Our team will investigate your account and take the necessary action. Never share your password or OTP with anyone — Pikok will never ask for this information.

Pikok App Download Page directly. Android users can download and install the APK file. iOS users can download it from the App Store. If you run into any issues during installation, visit the Download page for a step-by-step guide.

Yes, and even more. The app includes everything available on the website, plus additional benefits:

• Biometric login (fingerprint / Face ID)
• Push notifications — get instant alerts on bonuses and wins
• Faster loading and smoother gaming experience
• Exclusive App-Only Offers

The Pikok app runs on Android 5.0 (Lollipop) and above. If the app doesn't work on an older device, visit pikok.pro through your mobile browser (Chrome or Firefox) — you'll get a great experience there too.

This warning is completely normal when installing an APK from an external source on Android. Go to your phone's Settings → Security → Unknown Sources (or Install Unknown Apps) option temporarily enabled. Always download the Pikok APK exclusively from the official download page — it's the safe way.