Pikok Privacy Policy –
How your data is
Kept Secure

Pikok collects several types of information — some provided directly by you, and some collected automatically. Full details are outlined below:

Information you provide directly

• Identity Document Information: Full name, date of birth, national ID or passport number (required for KYC verification).
• Contact Information: Mobile number, email address, current residential address.
• Financial Information: bKash/Nagad/Rocket number and bank account details (for payment processing).
• Account information: Username and password (passwords are stored in encrypted form).
• Verification Documents: NID card image and selfie photo (required for KYC verification when applicable).

Automatically Collected Information

• Device Information: Your phone or computer model, operating system, and browser type.
• Network Information: IP address and internet service provider (ISP) name.
• Usage Information: Which pages you visited and for how long, which games you played, and when you logged in.
• Cookie Information: For maintaining login sessions and saving your preferred language and settings.
• Transaction History: Records of deposits, withdrawals, and gaming transactions.

Pikok collects data only for specific, legitimate purposes. Each purpose is clearly stated below:

Pikok uses the data it collects for the following specific purposes:

• Account management: To create your account, verify logins, and ensure the security of your account.
• Payment Processing: To process deposits and withdrawals smoothly and to maintain transaction records.
• Customer Service: To handle your complaints, answer your questions, and provide you with support.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: To analyze how you use our platform and continuously improve Pikok's services.
• Legal compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To identify problematic gaming behaviour and provide support to members.
• Notice: To send important account updates, security alerts, and notifications about changes to our terms and conditions.

Pikok does not sell, rent, or trade your personal information. However, limited data may be shared with the following trusted parties solely to facilitate our services:

Payment Provider

For deposits and withdrawals, necessary information is shared with bKash, Nagad, Rocket, and our banking partners. These organizations operate under their own privacy policies.

Technology Service Provider

Trusted cloud services and technology providers are used to operate Pikok's infrastructure. Only the data strictly necessary for technical operations is shared with them.

Law enforcement agencies

Pikok may be legally required to disclose information in response to a court order or a valid government request. Pikok complies with all applicable laws in such cases.

Game Providers

Limited data may be shared with the developers of the games you play, solely for the purpose of operating those games.

Pikok's website and app use cookies and similar technologies. Cookies are small data files stored on your device.

What Types of Cookies Are Used?

• Essential cookies: Required to maintain login sessions and support core site functions. The site cannot operate without these.
• Performance Cookies: Used to remember your preferred language, theme, and settings.
• Analytics Cookies: To understand which parts of the site are used most — without identifying you personally.
• Security Cookies: To detect and prevent fraud.

You can disable cookies through your browser or device settings. However, disabling certain essential cookies may limit the functionality of some features on the site.

Pikok employs multiple layers of technical and organizational measures to keep your data secure:

• SSL/TLS Encryption: 256-bit encryption is applied to all data transmissions.
• Database Encryption: Stored data is also kept in encrypted form.
• Firewall & Intrusion Detection: Protection against unauthorized access.
• Two-Factor Authentication: An additional layer of security for members.
• Staff Training: All Pikok staff receive regular training on data protection policies.
• Restricted Access: Employees may only access information necessary for their specific role.
• Security Audits: A third-party specialist team conducts security audits every 6 months.
• Data Backup: Regular data backups are stored securely.

Pikok retains your data only for as long as necessary:

• Active Accounts: All data is retained for as long as your account remains active.
• Closed Accounts: Following account closure, certain data is retained for up to 5 years to meet legal obligations.
• Financial Transactions: Payment records are retained for 7 years (legal requirement).
• KYC documents: Retained for up to 5 years after account closure.
• Log Files: Security logs are typically retained for 12 months.
• Customer Service Contact: Retained for up to 3 years.

After the specified retention period, data is securely deleted or anonymised.

You have several important rights regarding your personal data. Pikok respects all of these rights:

Pikok's services are intended for users aged 18 and above. Pikok does not knowingly collect data from anyone under the age of 18.

Should we become aware that data has been collected from a minor, we will immediately delete that data and close the associated account.

Pikok may update this Privacy Policy from time to time. When changes are made:

• Members will be notified by email at least 7 days before any significant changes take effect.
• The date of the latest update will always be displayed at the top of the page.
• Continued use of Pikok after any changes are made will be considered acceptance of the updated policy.
• Previous versions will be made available upon request.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us:

To learn more, contact us Frequently Asked Questions (FAQ) page and Terms & Conditions See page.